Staying Safe at
Almaranto Hotel & Retreat
At Almaranto Hotel & Retreat we strive to provide nothing less than extraordinary guest experiences, even in these challenging times. The wellbeing of our guests, visitors and our team is our main priority, so you can feel safe from check-in to check-out, and everywhere in between. We have created a Feel Safe @Almaranto plan and implemented a series of additional measures, approved by our safety consultant, aimed at reducing the risks of infection. This is to ensure that you can enjoy all of Almaranto without any worries.
We’ve implemented some of the latest technology to not only reduce any potential risk, but also to provide you with services that we believe will enhance your stay experience at Almaranto:
You can check-in contactless online, thus making this process not only safe but also speeds up
your arrival so you will be in your room in no time
Digital Guest Guide
Our Guest Guide is accessed online and can be downloaded as a shortcut on your phone (like an App but taking no storage space) putting all the information you need about the hotel services in your hand, completely paperless
Throughout Almaranto we offer cash free payment options
We’ve removed the need to ‘check-out’ by using contactless processes and when it’s time to depart, you just leave your key card in your room with no need to come and see us
Our team can be found all around Almaranto and are here to help you but if you’re wanting some space and have a question, want to order room service, or just book a table for dinner, you can WhatsApp us for any assistance you require
Enhanced Cleaning Procedures
We always aim to maintain the highest standards of cleanliness across all areas of Almaranto
and during this challenging time we’ve enhanced our processes still further.
All our public areas are being cleaned even more thoroughly than our
usual standard and we are cleaning surfaces more frequently
For our guest rooms we have enhanced our daily cleaning procedure in line with
local health department guidelines and we thoroughly clean all surfaces
with disinfectants so you can enjoy a safe stay
You will find hand-sanitizing stations throughout the hotel, in all public spaces
and in both restaurants and event facilities
We clean all Almaranto with approved cleaning agents from EcoLab. Not only are they scientifically approved they are also eco-friendly
Personal Hygiene & Social Distancing
Wear a Mask
All guests and our staff are required to wear a face mask when entering the hotel and moving inside all public areas including our restaurants, around the swimming pool, and our event spaces
Please remember to maintain social distancing in all public areas
Our team is trained in hygiene protocols that prevent the spread of infectious diseases and to help you feel safe and every team member is required to stay home if feeling unwell
Whilst our team will be wearing face masks while in close contact with you, we assure you they nevertheless welcome you with their brightest smile, just undercover :o)
We are required by law to limit the number of persons in certain areas like in the elevator and at the restaurant tables. Our staff is trained in the applicable numbers and is happy to assist you in any way. Our staircases take you anywhere as well and lets you burn some calories too!
Our Fitness Room is open with a limit of maximum 2 persons at the same time
Please do not enter the hotel when your body temperature is above 37,5°. We provide a temperature control station in the lobby and in our staff area too. We will help direct you to a doctor to get tested if necessary
Book with Confidence
During this period, we do understand that travelling can cause added anxiety. To help you in a small way, we offer a fully flexible booking policy for our standard rates, meaning you can book with the confidence to know that if you do need to change your plans, you can amend or cancel your booking without charge up to seven days before your planned arrival date.
We continue to monitor the Covid-19 situation closely and follow the recommendations of our local health authorities.
Let’s do this together!