General Booking Terms & Conditions

Book Direct with Almaranto for Extra Benefits

When you book your stay on our website, we offer our most competitive rates and special benefits that we believe will make a difference to your stay:

 

  • Complimentary breakfast each morning  

  • Complimentary welcome drink for every guest at ANIMA Lounge & Bistro

  • 10% off evening dining at AGAGIO Ristorante and ANIMA Lounge & Bistro

  • 10% off all wine purchases of 6 bottles of more at our Enoteca    

  • Best rates and terms for your booking anywhere online

  • Priority room allocation ahead of guests booked via third party channels*

  • Early check-in and late-check-out *

  • Online check-in for a speedier arrival

          *Subject to availability

 

Check In & Check Out Times

Check In Time is from 3pm. Check Out Time by 11am.

 

Rates

All terms and conditions quoted apply to bookings made directly with Almaranto.  For bookings made via third party websites, please refer to the Terms & Conditions sent to you with your booking confirmation.

 

Flexible Rate

  • Credit Card required to book and full payment taken 7 days prior to arrival 

  • Bookings made within 7 days of arrival will be charged when booking

  • Includes breakfast 

  • Amendment and Cancellation policy:

  • Booking can be amended or moved to new dates without charge up to 7 days prior to the arrival date 

  • Bookings cancelled within 7-4 days prior to arrival date will incur a charge equal to 50% of the booking value

  • Bookings cancelled within 3 days prior to arrival date will incur a charge equal to 100% of the booking value 

 

Advance Purchase Rate

  • Credit Card required to book and full payment is taken when booking

  • Includes breakfast 

  • Amendment and Cancellation policy:

  • Up to 30 days prior to arrival, booking can be moved once to new dates within 12 months

  • Bookings cannot be moved within 30 days of arrival date. This will be treated as a cancellation

  • Cancellation of booking at any time and 100% of the booking value is retained as a cancellation fee

Packages  

  • Credit Card required to book and full payment taken 7 days prior to arrival 

  • Bookings made within 7 days of arrival will be charged when booking

  • Includes breakfast as well as other services as listed as part of the Package  

  • Amendment and Cancellation policy:

  • Booking can be amended or moved without charge up to 7 days prior to arrival date 

  • Bookings cancelled within 7-4 days prior to arrival date will incur a charge equal to 50% of the accommodation value

  • Bookings cancelled within 3 days prior to arrival date will incur a charge equal to 100% of the accommodation value

  • Where a Package includes cooking classes, the class fee will be charged in line with the same cancellation policy as the accommodation deadlines quoted above. Where a class space can be filled, there will be no charge for cancelled classes

  • There is no charge for undelivered package elements for cancelled bookings (excluding classes) – only accommodation/cooking class charges as applicable will apply

Promotional Rates & Special Offers

  • Credit Card required to book and payment taken when booking unless otherwise specified in the offer

  • Includes breakfast 

  • Amendment and Cancellation policy, unless otherwise specified:

  • Booking cannot be amended, moved or cancelled  

  • Cancellation results in 100% of booking value retained as cancellation fee

Group Rates

  • Special terms and conditions may apply to group bookings of 6 or more rooms. Such terms will be confirmed at the time of enquiry – please contact us

  • Individual bookings made directly with the hotel or on its website but which the hotel feels are for the same group/party, may also incur additional terms as required to protect the hotel from the impact of the group 

  • We reserve the right to alter or refuse any booking(s) which are deemed to be a Group booking but not booked as such

  • Please contact us to discuss your requirements so that we can be sure to accommodate your Group to suit your requirements 

Taxes

  • 10% IVA is charged per night of booking on all accommodation and is included in the nightly rates quoted

 

Payment

  • Payment of your booking will be taken from the credit card supplied at the time of booking, in line with the terms of the applicable rate/package for your booking

  • If full payment cannot be processed when due, Almaranto reserves the right to cancel your booking without further notice and any monies received as partial or full payment of your booking may be withheld as a cancellation fee

  • If Almaranto cancels a booking due to non-payment and you wish to rebook, the advertised rates and available rooms at the time of rebooking will apply

 

Cancellation of your booking  

  • Cancellation terms of your booking are based on the rate/package you have chosen and will be detailed in your booking confirmation

  • A summary of all rates categories and the applicable cancellation policies is included above

  • If you fail to arrive for your booking (‘no-show’) then 100% of your booking value will be charged, including any minimum package charges as applicable

Amendment & Cancellation Deadlines

  • For the avoidance of doubt, our amendment and cancellation deadlines are based on the number of full days (24hours) ahead of the start of your arrival date. Example: 

  • If you are due to arrive on the 9th and your booking has a 7-day cancellation policy, this means you have until 23:59 on the 1st of that month to cancel without charge. This puts 7 full days (24hours) between your last opportunity to cancel, and your scheduled arrive date (which begins at 00:01 on the 9th).  

  • Should you have any questions about the terms of your booking, please contact us

 

Extra Beds

  • Extra beds for children up to the age of 10 years are possible in selected rooms in our Giardino, Terrazza Deluxe and Suite categories only 

  • A charge of €30 per night is made for the use of an extra bed

  • Only one extra bed is possible per room/suite

  • Extra beds must be booked in advance of arrival. We cannot guarantee to have an extra bed if you have not pre-booked

  • Sorry but it is not possible to supply an extra bed in other room categories not listed above 

 

Baby Cots

  • A baby cot can be provided free of charge, but on request and with advance booking

  • We cannot guarantee to have a baby cot available unless you have prebooked 

  • Sorry but it is not possible to supply a baby cot in the Piccolo room

 

Smoking Policy

  • All of our rooms at Almaranto are non-smoking. Guests are invited to smoke on their terraces or garden areas (where available) or only in designated smoking areas

  • A cleaning fee of €250 will be charged for any room where smoking has taken place and guests are liable for any damage to their room from smoking

 

Pet Policy

  • Sorry but we do not allow pets at Almaranto except for dogs which comply with our Dog Policy. Please ask for details before booking. 

 

WiFi

  • Complimentary WiFi is available to all guests, subject to our privacy policy 

 

Privacy & Data Policy

  • By booking and staying with Almaranto, you are deemed to agree with our Privacy & Data Policy which can be viewed here

  • To effectively process your booking and communicate with you in relation to your booking, you agree that we may contact you by email or phone prior to, during and after your booking dates

  • For Marketing emails, you have the right to opt-in and opt-out of any marketing communications and you may do this at any time by either contacting us, or clicking the ‘unsubscribe’ link which you will find at the bottom of all marketing communications that we send

 

Noise & Party Policy

  • The Hotel wants all guests to enjoy their experience and so reserves the right to ask guests to keep noise/sound levels at an acceptable level after 10pm and before 8am

  • The Hotel does not allow parties of any kind in the rooms and guests may be asked to leave if reports of unacceptable behaviour or excessive noise are received.  In this instance, the Client will be liable for the full amount of their room and tax charges, as well as any damage incurred to the room(s) or public areas

  • Smoking is not allowed in any part of the Hotel or its grounds, except in the designated smoking area. A ‘smoking fee’ as appropriate to any damage or cleaning requirements will be charged to any room that the Hotel determines has been smoked in

 

Indemnification

The Client hereby indemnifies and holds harmless The Hotel from and against any and all claims and demands for or in connection with any accident, injury or damage whatsoever caused to any person or property, whether arising, directly or indirectly, out of the fault or negligence of the Client, its Guests or its external invitees whilst using any of the rooms, public space or any other Hotel facility utilised in connection with this Booking and from and against any and all costs, expenses and liabilities incurred in connection with any claim or proceeding brought thereon.

Dog Policy

  • Guide dogs are always permitted free of charge

  • All other dogs are by prior arrangement and confirmation from the hotel that your dog has been permitted to stay.  Only one approved dog is allowed per booking and the following applies to all confirmed canine guests:

 

General

  • Only three of our bedrooms are designated as 'dog-friendly' for both the comfort of your canine friend and our other guests.  

  • For the comfort of all our guests, we limit the total number of dogs allowed to stay in the Hotel at any one time

  • A dog is only permitted if pre-booked in selected Giardino Rooms only and a charge of €20 per night will apply 

  • Maximum size of dog allowed is 10kg

  • Only one dog is allowed per room

  • Should you arrive with more than one dog, you will be charged €50 per night per additional dog where it is has been accepted to stay by the Hotel. However, the Hotel reserves the right to deny access for any additional dog, or where the dog does not comply with our maximum size policy

  • If you bring a dog which is not pre-booked and you are not reserved in one of our dog-friendly Giardino rooms, we reserve the right to deny entry of your dog.  Where your dog is permitted to stay, a charge of a €100 per night for additional cleaning will be made

  • You will be liable for any damage caused by your dog whilst staying at Almaranto. You may wish to take out insurance of your own to cover this

  • We reserve the right to ask you to leave the hotel if your dog causes any discomfort to fellow guests

  • Should you cancel your reservation on arrival as a result of your dog being denied entry, your booking will be charged in full in accordance with our cancellation policies

 

In Your Bedroom

  • Your dog may be left unattended in your room for short periods, provided you are confident of their behaviour. If you do leave your dog unattended, please let us know and hang the ‘dog inside’ notice on your door as you leave

  • Please note that our housekeeping cannot clean your room with the unattended dog in the room and shall this situation extend to after 14:00 your room won’t be cleaned that day during the normal housekeeping service. We can make up your room after that time upon request and housekeeping availability with a charge of €50.

  • Please keep your dog off the bed and furniture at all times

  • For hygiene reasons we do not provide dog beds or bedding. We suggest you bring a dog-bed or bedding with you

  • We can provide a complimentary food bowl and water bowl on request

 

Whilst at Almaranto

·   Always keep your dog on a lead when outside of your room and within the hotel

·   Please ensure that you clean up after your dog at all times

·   Not everyone loves dogs as much as you so please be respectful of other hotel guests and keep your dog under your control at all times

·   To avoid panic or stress, don’t allow your dog to approach other dogs or humans without an invitation